Verdict
7.5/10
Comfort Keepers is a well-established home care franchise founded in 1998 with over 700 independently owned and operated locations worldwide, including extensive coverage throughout the United States. After reviewing their Comfort Keepers care services, we found they offer comprehensive non-medical senior care including companion care, personal care, specialized Alzheimer’s and dementia care, 24-hour care, respite care, and veterans home care backed by their Interactive Caregiving® philosophy, Newsweek’s America’s Best of the Best ranking, NBRI Circle of Excellence Award, and over 25 years of experience. Their national recognition and established systems demonstrate longevity and commitment to quality care.
However, when comparing Comfort Keepers to Focus Family Care, important differences emerge. While Comfort Keepers operates as a franchise with pricing ranging from $32–$45 per hour (above Florida’s median of $30), 3-4 hour minimums at most locations, franchise quality inconsistency, low corporate ratings (Consumer Affairs reviews cite concerns), and a senior-only focus, Focus Family Care delivers more personalized, family-centered home health and home care throughout Florida with transparent pricing, greater flexibility, no rigid minimums, comprehensive skilled and non-skilled services for all ages, and consistent local accountability. Focus Family Care excels in caregiver consistency, proactive communication, value-driven pricing, and serving all ages—not just seniors. For families seeking truly individualized, reliable, and compassionate home care in Florida, Focus Family Care is the stronger choice.
Comfort Keepers Pricing
Comfort Keepers does not publish comprehensive pricing on their website. According to independent reviews and client reports, Comfort Keepers’ hourly rates range from $32 to $45 per hour depending on location, with costs typically noted as “slightly above state averages.”
Specific pricing examples:
- Pennsylvania: $32–$33/hour (vs. state average of $31/hour)
- Florida: $32/hour with 4-hour minimum (vs. state average of $30/hour)
- Arizona: $39–$45/hour (vs. state average of $36/hour)
- Tampa, FL: Estimated $3,718/month for in-home care
Minimum requirements vary by franchise:
- Corporate policy may vary by location
- Most locations require 3-4 hour minimum per shift
- To get the same caregiver consistently, families must establish a regular schedule
Comfort Keepers accepts private pay, long-term care insurance, Veterans Benefits, and some insurance plans. They typically do not accept Medicare or Medicaid for non-medical home care services.
How Focus Family Care compares: At Focus Family Care, we provide upfront, transparent pricing discussions from day one—no hidden costs or surprise minimums. Our rates are competitive and value-driven, typically at or below Florida’s median of $30/hour, and we offer flexible scheduling without rigid 3-4 hour minimums. Need just 2 hours of care? We’re here for you. Need 24-hour home care? We deliver that too. We work with Medicare, Medicaid, and most major insurance plans throughout Florida.
Comfort Keepers Usability and Experience
Setup & Onboarding
Comfort Keepers Jupiter office emphasizes personal attention from day one. When you call (561) 694-1950, “you won’t be greeted by an automated voice. Instead, you’ll speak with a real person dedicated to helping you navigate the in-home care process.” They offer free, no-obligation consultations with Client Care Coordinators who develop customized care plans.
Reviews indicate variable onboarding experiences depending on franchise location. When working well, families report excellent service with “follow up calls to see if everything was going well,” staff visits to ensure comfort with caregivers, and consistent caregiver assignment. However, as with all franchises, experiences vary by location.
Website & Portal Experience
Comfort Keepers’ website is modern, comprehensive, and user-friendly, providing detailed information about services, Interactive Caregiving® philosophy, testimonials, career opportunities, resources, and local office finder. The Jupiter, FL location page emphasizes their personal touch and comprehensive services. However, it lacks transparent pricing details or online scheduling.
There is no mention of a family portal for real-time care plan viewing or caregiver communication.
Mobile App Experience
Comfort Keepers does not appear to offer a dedicated mobile app for families or clients.
Strengths vs Pain Points
Strengths:
- Large presence with 700+ locations worldwide and 25+ years of experience
- Newsweek’s America’s Best of the Best ranking
- NBRI Circle of Excellence Award
- Interactive Caregiving® philosophy promoting engagement
- Comprehensive senior care services
- Free, no-obligation consultation
- Personal attention from real people, not automated systems
- Strong positive testimonials from satisfied clients at good franchise locations
- Walks to End Alzheimer’s National Team Partner
- Flexible scheduling and competitive pay for caregivers
Pain points:
- Higher-than-average pricing: $32–$45/hour (above Florida’s $30 median and other state averages)
- 3-4 hour minimums at most locations
- Must establish regular schedule to get same caregiver consistently
- Franchise quality inconsistency – “each is an independent franchise, meaning that care, services, and prices will vary”
- Low corporate ratings on some platforms – Consumer Affairs reviews raise concerns
- Senior-focused only—does not serve children or younger adults
- No transparent pricing online
- No family portal or mobile app
- Employee reviews mixed with some citing “bad management, no appreciation for the caregiver, low salary” at some locations
Focus Family Care advantage: At Focus Family Care, families experience transparent pricing typically at or below Florida’s $30 median, flexible scheduling without rigid 3-4 hour minimums, and consistent caregivers matched to your preferences—without requiring a “regular schedule” to get consistency. We provide 24-hour home care throughout Florida with local ownership and accountability—not franchise inconsistency. We serve all ages—pediatric, adult, and senior—not just seniors.
Comfort Keepers Core Services & Features
Companion Care
What Comfort Keepers offers:
Companionship, conversation, engagement in hobbies and activities, meal preparation, light housekeeping, medication reminders, and assistance with errands and shopping. Their Interactive Caregiving® philosophy encourages seniors to remain engaged and active.
Strengths:
- Interactive Caregiving® promotes engagement, not just “doing for” clients
- Comprehensive companion services
- Strong testimonials about caregivers who “socially interacted with Dixie, making the day very pleasant”
Limitations:
- Higher pricing ($32–$45/hour)
- 3-4 hour minimums
- Must have regular schedule for same caregiver
- Quality varies by franchise
Focus Family Care excels: At Focus Family Care, our non-skilled home care services are comprehensive, personalized, and value-driven for all ages. We provide all the same services—companionship, light housekeeping, meal preparation, and more—but with greater flexibility, better pricing, and guaranteed caregiver consistency without requiring a rigid “regular schedule.”
Personal Care
What Comfort Keepers offers:
Assistance with activities of daily living including bathing, dressing, grooming, toileting, mobility assistance, and transferring.
Focus Family Care excels: We provide all these personal care services with experienced caregivers who are carefully matched to your loved one’s personality, needs, and preferences for all ages—from children to adults to seniors.
Alzheimer’s & Dementia Care
What Comfort Keepers offers:
Specialized care for Alzheimer’s disease, dementia, and other cognitive conditions. “Clients with dementia are encouraged to participate in intellectual, emotional, and physical activities supplementary to medical therapies.”
Strengths:
- Specialized dementia care focus
- Walk to End Alzheimer’s National Team Partner
- Interactive Caregiving® promotes cognitive engagement
Focus Family Care excels: We provide compassionate, specialized dementia and Alzheimer’s care with caregivers trained in cognitive engagement, behavioral management, and safety protocols—at better value than Comfort Keepers’ premium pricing.
24-Hour Care
What Comfort Keepers offers:
Around-the-clock care for those who require round-the-clock support and wish to remain in their own homes.
Limitations:
- Significantly higher cost at premium rates
- Quality depends on franchise location
Focus Family Care excels: At Focus Family Care, our 24-hour home care services are built on reliability and consistency for all ages at better value. We carefully match experienced caregivers to clients based on personality, preferences, and care needs—not just scheduling availability.
Respite Care
What Comfort Keepers offers:
Temporary relief for family caregivers, from a few hours to several days, allowing caregivers to rest, attend to personal needs, or take vacations.
Focus Family Care excels: We specialize in respite care that gives family caregivers the breaks they desperately need. Our blog on why family caregivers need respite care explains how essential this service is for preventing burnout.
Veterans Home Care
What Comfort Keepers offers:
Wide range of home care services specifically for veterans, with knowledge of VA benefits and programs.
Focus Family Care excels: We serve veterans with comprehensive care and expertise in VA benefits coordination throughout Florida.
End-of-Life Care
What Comfort Keepers offers:
Compassionate support “when you and your loved ones are most vulnerable.”
Focus Family Care excels: We provide compassionate end-of-life home care that honors your loved one’s dignity, comfort, and wishes at any age.
Comfort Keepers Integrations & Coordination
Comfort Keepers coordinates with families and healthcare providers as part of their comprehensive care approach. Client testimonials praise “follow up calls to see if everything was going well” and staff visits to ensure comfort with caregivers.
However, coordination quality varies by franchise location.
Focus Family Care excels: We prioritize seamless care coordination with your entire healthcare team—physicians, specialists, hospitals, therapists, and case managers—for all ages. Our care coordinators ensure medication changes, therapy orders, and hospital discharge plans are executed flawlessly throughout Florida.
Comfort Keepers Safety, Security & Compliance
Comfort Keepers emphasizes caregiver screening, background checks, training programs, and ongoing supervision. They maintain state licensure (Jupiter, FL: AHCA License #299991709) in all operating states. Their Newsweek ranking and NBRI Circle of Excellence Award demonstrate commitment to quality.
However, as a franchise model, quality oversight varies by location. Employee reviews show mixed experiences, with some citing “bad management, no appreciation for the caregiver, low salary” at certain locations.
Focus Family Care excels: At Focus Family Care, safety and compliance are foundational. We conduct comprehensive background checks, drug screenings, and reference verifications for every team member. Our caregivers receive extensive initial training plus ongoing education. Local management conducts regular in-home supervisory visits to ensure quality, safety, and client satisfaction. We maintain full licensure, accreditation, and transparent documentation.
Comfort Keepers Customer Support & Family Communication
Comfort Keepers Jupiter office emphasizes personal attention: “When you call our office at (561) 694-1950, you won’t be greeted by an automated voice. Instead, you’ll speak with a real person.” They provide free consultations with Client Care Coordinators. Reviews indicate variable customer service experiences:
Common praise (from positive reviews):
- “Your staff made follow up calls to see if everything was going well”
- “You had a staff member visit with my parents to ensure they were comfortable with the care giver”
- “You provided the same care giver time and time again to reduce confusion”
- “Each and every one of them was courteous, caring and extremely helpful”
- “Made my job of ‘care giver’ a much, much easier one”
- “Commitment to client care and integrity of their staff make families of loved ones completely at ease”
- “Very professional and trustworthy,” “always on time”
- Strong individual caregiver relationships when matched well
Common complaints (from critical reviews):
- Low corporate ratings on Consumer Affairs
- Some employee reviews cite “bad management,” “no appreciation for the caregiver” at certain locations
- Franchise inconsistency
Limitations:
- Communication quality depends on franchise location
- No family portal or app for real-time updates
- Must have regular schedule to get same caregiver
Focus Family Care excels: Communication is the heart of great care. At Focus Family Care, families have direct access to their care coordinator, nursing supervisor, and caregiver team—not a franchise with varying standards. We provide proactive updates after every visit, respond promptly to concerns, and offer 24/7 on-call support. We guarantee caregiver consistency without requiring a rigid “regular schedule.”
What Are Comfort Keepers’ Review Ratings Online?
- Newsweek: America’s Best of the Best ranking
- NBRI: Circle of Excellence Award
- Individual location testimonials: Overwhelmingly positive at good franchise locations
- The Senior List: Recommends Comfort Keepers as “solid option” but notes “slightly more expensive than average” and “some negative customer reviews”
- Consumer Affairs: Reviews available (concerns noted)
- Indeed (Employee Reviews): 3.6/5 (4,902 reviews) with mixed feedback
- Caring.com (Lakeland, FL): 4.6/5 (7 reviews) – Very positive
Common themes:
- Likes: Interactive Caregiving® philosophy, individual caregivers can be excellent (when matched well), follow-up calls and check-ins at good locations, personal attention, comprehensive services, flexibility for employees
- Concerns: Higher-than-average pricing ($32–$45/hour), 3-4 hour minimums, must have regular schedule for same caregiver, franchise quality inconsistency, low corporate ratings on some platforms, some locations have management issues and low caregiver pay
Focus Family Care difference: At Focus Family Care, we’re proud of our above-industry-average client satisfaction for all ages. We measure success by personalized outcomes, consistent care delivery, and family trust—not franchise metrics or corporate awards. Our clients consistently report feeling heard, valued, and cared for throughout Florida.
Comfort Keepers App & Technology
Comfort Keepers does not prominently feature a family mobile app or online portal on their website.
Focus Family Care excels: While we prioritize human connection, we also leverage modern technology to keep families informed. Our care coordination system provides families with visit confirmations, caregiver updates, and secure, HIPAA-compliant communication channels.
Focus Family Care – The Better Alternative for Florida Families
When comparing Comfort Keepers and Focus Family Care, the difference comes down to better value, flexibility, guaranteed consistency, all-age service, and family-first philosophy—not franchise inconsistency.
Better Value:
While Comfort Keepers charges $32–$45/hour (noted as “slightly above state averages”), Focus Family Care provides competitive, transparent pricing typically at or below Florida’s $30 median.
No Rigid Minimums:
While Comfort Keepers requires 3-4 hour minimums at most locations, Focus Family Care offers flexible scheduling without rigid minimums. Need just 2 hours? We’re here for you.
Guaranteed Caregiver Consistency:
Unlike Comfort Keepers where “to get the same caregiver consistently, you need to establish a regular schedule,” Focus Family Care guarantees caregiver consistency without requiring a rigid schedule. We match caregivers to clients and keep that commitment.
Consistent Quality, Not Franchise Roulette:
Unlike Comfort Keepers where “each is an independent franchise, meaning that care, services, and prices will vary,” Focus Family Care delivers consistent quality with local accountability throughout Florida.
All Ages, Not Just Seniors:
While Comfort Keepers serves only seniors, Focus Family Care serves everyone—from children needing pediatric nursing at home to adults recovering from surgery to seniors managing chronic conditions.
Comprehensive Skilled and Non-Skilled Services:
Unlike Comfort Keepers (non-medical only), Focus Family Care provides both skilled nursing and non-skilled home care throughout Florida.
True Long-Term Care Partnership:
We specialize in long-term care that adapts to your evolving needs. We’re not a franchise—we’re your long-term care partner.
Proactive, Transparent Communication:
We keep families informed with direct access to care coordinators, nursing supervisors, and caregiver teams. No franchise layers—just responsive, professional service.
Medicare, Medicaid & Insurance Expertise:
We work with Medicare, Medicaid, and most major insurance plans throughout Florida. Learn more about what happens when Medicare stops paying.
For families seeking home care that truly feels like family—with better value, greater flexibility, guaranteed consistency for all ages, and no franchise roulette—Focus Family Care is the clear choice.
Pros & Cons of Comfort Keepers
Pros
- Large presence with 700+ locations worldwide and 25+ years of experience
- Newsweek’s America’s Best of the Best ranking
- NBRI Circle of Excellence Award
- Interactive Caregiving® philosophy promoting engagement
- Comprehensive senior care services including specialized dementia care
- Personal attention from real people, not automated systems
- Free, no-obligation consultation
- Strong positive testimonials from satisfied clients at good franchise locations
- Walk to End Alzheimer’s National Team Partner
- Follow-up calls and check-ins at good locations
- Flexible scheduling and competitive pay for caregivers
Cons
- Higher-than-average pricing: $32–$45/hour (above Florida’s $30 median and other state averages)
- 3-4 hour minimums at most locations
- Must establish regular schedule to get same caregiver consistently
- Franchise quality inconsistency – “each is an independent franchise, meaning that care, services, and prices will vary”
- Low corporate ratings on some platforms – Consumer Affairs reviews raise concerns
- Senior-focused only—does not serve children or younger adults
- No transparent pricing online
- No family portal or mobile app
- Some employee reviews cite management issues and low caregiver pay at certain locations
Final Thoughts – Comfort Keepers vs Focus Family Care
Comfort Keepers may be an option for senior care if you find one of their well-managed franchise locations, can afford premium pricing ($32–$45/hour), and need at least 3-4 hours per visit with a regular schedule. Their Interactive Caregiving® philosophy, Newsweek ranking, and NBRI Circle of Excellence Award demonstrate commitment to engagement-focused care. When their franchise model works well (at select locations), families report excellent experiences with personal attention and follow-up.
However, the franchise inconsistency (“each is an independent franchise, meaning care, services, and prices will vary”), requirement for a regular schedule to get the same caregiver, premium pricing, and rigid minimums make them less flexible than alternatives.
If your priorities include better value, flexible scheduling without minimums, guaranteed caregiver consistency without requiring a rigid schedule, all-age services (pediatric, adult, and senior), comprehensive skilled and non-skilled care, transparent pricing, and consistent local accountability, then Focus Family Care is the superior choice.
Whether you need care for a child, home care after surgery for an adult, or support for an aging parent anywhere in Florida, Focus Family Care treats your family like our own—with better value, guaranteed consistency, and no franchise roulette.
Ready to experience the Focus Family Care difference? Get started today or call us at 561-693-1311 to speak with a care coordinator who will listen, understand, and create a personalized plan just for you—with transparent pricing, no rigid minimums, guaranteed caregiver consistency, and local accountability from day one.