Verdict
6.8/10
Aveanna Healthcare is a large, publicly traded national home healthcare company (NASDAQ: AVAH) founded in 2016, with approximately 33,500 employees serving patients across the United States. After reviewing their Aveanna Healthcare services, we found they offer three main service lines: Private Duty Services (skilled nursing and personal care for pediatric and adult patients), Home Health & Hospice, and Medical Solutions (durable medical equipment and supplies). Their national scale, public company structure, and diverse service offerings demonstrate established infrastructure and comprehensive capabilities.
However, when comparing Aveanna Healthcare to Focus Family Care, significant differences emerge. While Aveanna operates as a large corporate healthcare entity with documented issues including poor customer service (BBB complaints cite months-long coordination failures and supply delivery problems), inconsistent quality across locations, employee reviews citing inadequate insurance benefits and minimal pay increases, concerning patient/family complaints about unprofessional directors of nursing, and a corporate structure that can feel impersonal and bureaucratic, Focus Family Care delivers more personalized, family-centered home health and home care throughout Florida with transparent pricing, superior communication, consistent local accountability, comprehensive skilled and non-skilled services for all ages, and a truly family-first approach. Focus Family Care excels in responsiveness, caregiver consistency, proactive communication, value-driven pricing, and treating clients like family—not corporate accounts. For families seeking truly individualized, reliable, and compassionate home care in Florida, Focus Family Care is the stronger choice.
Aveanna Healthcare Pricing
Aveanna Healthcare does not publish pricing on their website. As a large corporate entity with multiple service lines (Private Duty, Home Health & Hospice, Medical Solutions), pricing varies significantly based on service type, location, insurance coverage, and patient needs.
Payment options:
- Medicare (for qualifying Home Health & Hospice services)
- Medicaid
- Private insurance
- Private pay
Families must contact their local Aveanna office or call the main line (770-441-1580) to discuss specific pricing, insurance coverage, and service availability. The lack of transparent pricing online means families cannot easily understand costs without extensive phone consultations.
How Focus Family Care compares: At Focus Family Care, we provide upfront, transparent pricing discussions from day one. Our care coordinators provide clear cost breakdowns, work with Medicare, Medicaid, and most major insurance plans, and offer flexible payment options tailored to your budget. We serve families throughout Florida with consistent, value-driven pricing for all ages. You’ll know exactly what to expect before services begin—no corporate runaround.
Aveanna Healthcare Usability and Experience
Setup & Onboarding
Aveanna Healthcare requires families to contact their local office or call the national line (770-441-1580) to initiate services. The onboarding process varies by service line (Private Duty, Home Health & Hospice, or Medical Solutions) and includes assessment, care plan development, and caregiver/nurse assignment.
BBB complaints reveal significant onboarding and coordination issues:
- “After so many attempts to get Aveanna to update a new Dr with failed attempts on their part. My daughter who depends on formula to live could not afford anymore mistakes”
- “For the last few months, I’ve been exchanging emails back in forth with the coordinators” without resolution
- Supply coordination failures requiring BBB intervention to resolve
Website & Portal Experience
Aveanna Healthcare’s corporate website (aveanna.com) is professional and comprehensive, providing information about their three service lines, patient testimonials, career opportunities, investor relations, blog content, and location finder. The site emphasizes their national scale and “heartfelt compassion and empathy.” However, it lacks transparent pricing details, online scheduling, or information about specific services at local offices.
There is no mention of a family portal for real-time care plan viewing or caregiver communication.
Mobile App Experience
Aveanna Healthcare does not appear to offer a dedicated mobile app for families or clients.
Strengths vs Pain Points
Strengths:
- Large national presence with 33,500 employees
- Comprehensive service offerings: Private Duty, Home Health & Hospice, Medical Solutions
- Publicly traded company (NASDAQ: AVAH) with financial transparency
- Serves both pediatric and adult populations
- Positive testimonials from satisfied clients
- Some employees report positive experiences with flexibility and supportive management
Pain points:
- Poor customer service and coordination – BBB complaints cite months-long failures to update doctor information, supply delivery problems requiring BBB intervention
- Unprofessional management at some locations – Yelp review describes “director of nursing, Clare D’Angello who you should never, and I do mean NEVER trust your child or loved one with. She is a raving lunatic who passes judgement on you, your home and your personal tragedy”
- Inadequate employee benefits – “The Insurance benefits are the worst!! Insurance options encourage you to look at marketplace. Not good coverage for my special needs child”
- Minimal pay increases – Multiple employee reviews cite “no pay rate increases,” “minimal benefits”
- Corporate bureaucracy – Large corporate structure can feel impersonal and slow to respond
- Inconsistent quality across locations – experiences vary dramatically
- No transparent pricing online
- No family portal or mobile app
- Reddit warning: “Do not work for Aveanna Healthcare, LLC! Steer clear of employment in this company. Dishonest administration out to shortchange their employees”
Focus Family Care advantage: At Focus Family Care, families experience transparent pricing, responsive communication, and professional, compassionate management at every location. We’re locally owned and operated throughout Florida—not a corporate bureaucracy. Our family-centered approach ensures you’re always informed, involved, and empowered. We serve all ages—pediatric, adult, and senior—with consistent quality and local accountability.
Aveanna Healthcare Core Services & Features
Private Duty Services
What Aveanna offers:
Pediatric and adult skilled nursing (ventilator care, tracheostomy care, G-tube/J-tube feeding, medication management, wound care) and personal care services delivered in the home.
Strengths:
- Serves both pediatric and adult populations
- Skilled nursing capabilities
- National scale
Limitations:
- Quality varies dramatically by location
- Poor coordination documented in complaints
- Some locations have unprofessional management
- Corporate structure can feel impersonal
Focus Family Care excels: At Focus Family Care, we provide skilled nursing at home and pediatric nursing at home throughout Florida with consistent, highly trained clinicians who build long-term relationships with families. Our nurses are supported by responsive local management—not distant corporate offices. We serve pediatric clients, adults recovering from surgery, and seniors managing chronic conditions with the same high standard of personalized care. Learn more about the role of skilled nurses and therapists in home health care.
Home Health & Hospice Care
What Aveanna offers:
Skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, and hospice care for adults and seniors with acute or chronic conditions.
Strengths:
- Comprehensive therapy services
- Medicare coverage available
- Some locations have strong Medicare ratings
Limitations:
- Corporate structure can slow response times
- Quality varies by location
Focus Family Care excels: We provide comprehensive home health services including skilled nursing, therapy, and social work throughout Florida with responsive, local coordination. Our care coordinators ensure seamless communication with your entire healthcare team.
Medical Solutions (DME & Supplies)
What Aveanna offers:
Durable medical equipment (DME), enteral nutrition, respiratory supplies, and other medical supplies delivered to the home.
Limitations:
- Significant supply coordination problems documented in BBB complaints: “My daughter who depends on formula to live could not afford anymore mistakes”
- Months-long delays updating provider information
- Requires BBB intervention to resolve issues
Focus Family Care excels: We coordinate all aspects of care, including equipment and supplies, with proactive communication and timely follow-through. We don’t require BBB complaints to get things done right.
Pediatric Therapy
What Aveanna offers:
Physical therapy, occupational therapy, and speech therapy for children in the home.
Focus Family Care excels: We coordinate comprehensive therapy services for all ages throughout Florida with responsive scheduling and seamless communication.
Personal Care & Companionship
What Aveanna offers:
Non-medical personal care including assistance with activities of daily living, companionship, and light housekeeping.
Focus Family Care excels: At Focus Family Care, our non-skilled home care services are comprehensive, personalized, and value-driven for all ages. We provide experienced, well-trained caregivers with consistent local oversight—not corporate bureaucracy.
Aveanna Healthcare Integrations & Coordination
Aveanna Healthcare coordinates with physicians, hospitals, insurance companies, and DME suppliers as part of their comprehensive service offerings. However, BBB complaints reveal significant coordination failures:
- “For the last few months, I’ve been exchanging emails back in forth with the coordinators at the **, ** location” without resolution
- “After so many attempts to get Aveanna to update a new Dr with failed attempts on their part. My daughter who depends on formula to live could not afford anymore mistakes”
- Multiple complaints required BBB intervention to achieve resolution
Focus Family Care excels: We prioritize seamless care coordination with your entire healthcare team—physicians, specialists, hospitals, therapists, and case managers—for all ages. Our care coordinators ensure medication changes, therapy orders, and hospital discharge plans are executed flawlessly. We respond promptly and follow through reliably—no months-long coordination failures.
Aveanna Healthcare Safety, Security & Compliance
Aveanna Healthcare emphasizes caregiver screening, background checks, training programs, and ongoing supervision. They maintain state licensure and Medicare certification where applicable. As a publicly traded company, they have additional regulatory oversight and financial transparency.
However, quality oversight varies significantly across their national network. Employee reviews cite inadequate benefits, minimal pay increases, and concerns about company practices. Reddit warnings advise against employment due to “dishonest administration.”
Focus Family Care excels: At Focus Family Care, safety and compliance are foundational. We conduct comprehensive background checks, drug screenings, and reference verifications for every team member. Our caregivers and nurses receive extensive initial training plus ongoing education. Local management conducts regular in-home supervisory visits to ensure quality, safety, and client satisfaction. We maintain full licensure, accreditation, and transparent documentation.
Aveanna Healthcare Customer Support & Family Communication
Aveanna Healthcare provides a national phone line (770-441-1580) and encourages families to contact their local office for support. Reviews indicate highly variable customer service experiences:
Common praise (from positive reviews):
- “Everyone was wonderful. They treated my mother like she was family”
- “Amazing care! Such sensitivity. Everything they told us to expect, happened. Support was phenomenal”
- “Professional approach in dealing with nursing staff and the families of the patients”
- Some employees report supportive local management
Common complaints (from critical reviews):
- Months-long coordination failures requiring BBB intervention
- “Aveanna Home Health in Orlando Fl is the absolute worse home health care I have ever encountered”
- Director of nursing described as “raving lunatic who passes judgement on you, your home and your personal tragedy”
- “Corporate enables this crazy woman to bring havoc into your home”
- “After so many attempts to get Aveanna to update a new Dr with failed attempts on their part”
- Supply coordination problems for medically fragile children
Limitations:
- Communication quality depends on location
- Corporate structure can create slow response times
- No family portal or app for real-time updates
- Significant documented customer service failures
Focus Family Care excels: Communication is the heart of great care. At Focus Family Care, families have direct access to their care coordinator, nursing supervisor, and caregiver team—not a distant corporate call center. We provide proactive updates after every visit, respond promptly to concerns, and offer 24/7 on-call support. We don’t require months of emails and BBB complaints to get things done.
What Are Aveanna Healthcare’s Review Ratings Online?
- Indeed (Employee Reviews – National): 3.3/5 (3,320 reviews) – Mixed feedback
- Indeed (Employee Reviews – Tampa, FL): Various ratings with concerns about benefits and pay
- Yelp (Winter Park/Orlando, FL): 1/5 – Extremely negative review citing “absolute worse home health care”
- BBB (Corporate): Multiple complaints requiring intervention for coordination failures
- Reddit: Warning post: “Do not work for Aveanna Healthcare, LLC! Steer clear of employment”
- Website Testimonials: Positive testimonials from satisfied clients
- Medicare (Some locations): Variable star ratings
Common themes:
- Likes: Individual caregivers/nurses can be excellent, comprehensive service offerings when delivered properly, flexibility for employees at some locations
- Concerns: Poor customer service and coordination failures, unprofessional management at some locations, inadequate employee benefits, minimal pay increases, corporate bureaucracy, inconsistent quality across locations, supply delivery problems, months-long resolution times
Focus Family Care difference: At Focus Family Care, we’re proud of our above-industry-average client satisfaction for all ages. We measure success by personalized outcomes, consistent care delivery, and family trust. Our clients consistently report feeling heard, valued, and cared for by responsive local management—not lost in corporate bureaucracy.
Aveanna Healthcare App & Technology
Aveanna Healthcare does not prominently feature a family mobile app or online portal on their website.
Focus Family Care excels: While we prioritize human connection, we also leverage modern technology to keep families informed. Our care coordination system provides families with visit confirmations, caregiver updates, and secure, HIPAA-compliant communication channels. We keep you connected in real time without corporate delays.
Focus Family Care – The Better Alternative for Florida Families
When comparing Aveanna Healthcare and Focus Family Care, the difference comes down to responsive communication, local accountability, personalized care, and family-first philosophy—not corporate bureaucracy.
Responsive Communication, Not Months-Long Delays:
Unlike Aveanna where BBB complaints document “months of exchanging emails back and forth” without resolution and supply coordination failures for medically fragile children, Focus Family Care responds promptly and follows through reliably. We don’t require BBB intervention to do our job right.
Professional, Compassionate Management:
Unlike Aveanna where reviews cite directors of nursing who are “raving lunatics” who “pass judgement on you, your home and your personal tragedy,” Focus Family Care maintains professional, compassionate leadership at every location. We treat families with respect and dignity—always.
Local Accountability, Not Corporate Bureaucracy:
Unlike Aveanna’s large corporate structure (33,500 employees across multiple states), Focus Family Care is locally owned and operated throughout Florida. You get direct access to decision-makers, not layers of corporate administration.
Better Employee Benefits Means Better Care:
Unlike Aveanna where employees cite “the worst insurance benefits” and “not good coverage for my special needs child,” Focus Family Care values our team members with competitive benefits and fair compensation. Happy, well-supported employees provide better care.
All Ages, Comprehensive Services:
Like Aveanna, we serve pediatric, adult, and senior populations. Unlike Aveanna, we deliver consistent quality with local accountability throughout Florida. From pediatric nursing at home to skilled nursing to non-skilled home care, we provide the full spectrum under one trusted provider.
True 24-Hour & Long-Term Care:
We specialize in 24-hour home care and long-term care that adapts to your evolving needs. We’re not a corporate entity—we’re your long-term care partner.
Proactive, Transparent Communication:
We keep families informed with direct access to care coordinators, nursing supervisors, and caregiver teams. No months-long email chains. No BBB complaints needed. Just responsive, professional service.
Medicare, Medicaid & Insurance Expertise:
We work with Medicare, Medicaid, and most major insurance plans throughout Florida. Learn more about what happens when Medicare stops paying.
For families seeking home care that truly feels like family—with responsive communication, professional management, local accountability, and consistent quality for all ages—Focus Family Care is the clear choice.
Pros & Cons of Aveanna Healthcare
Pros
- Large national presence with 33,500 employees and comprehensive infrastructure
- Comprehensive service offerings: Private Duty, Home Health & Hospice, Medical Solutions
- Publicly traded company (NASDAQ: AVAH) with financial transparency
- Serves both pediatric and adult populations
- Positive testimonials from satisfied clients at good locations
- Some locations have strong Medicare ratings
- Some employees report positive experiences with flexibility and supportive local management
Cons
- Poor customer service and coordination failures – BBB complaints cite months-long delays updating doctor information and supply delivery problems
- Unprofessional management at some locations – Reviews describe directors of nursing as “raving lunatics” who bring “havoc into your home”
- Inadequate employee benefits – “The worst insurance benefits,” “not good coverage for my special needs child”
- Minimal pay increases – Multiple employee reviews cite stagnant compensation
- Corporate bureaucracy – Large corporate structure creates slow response times and impersonal service
- Inconsistent quality across locations – experiences vary dramatically
- Supply coordination failures for medically fragile children requiring BBB intervention
- Reddit warning: “Do not work for Aveanna Healthcare, LLC! Dishonest administration”
- No transparent pricing online
- No family portal or mobile app prominently featured
Final Thoughts – Aveanna Healthcare vs Focus Family Care
Aveanna Healthcare may be an option for families in areas with well-managed local offices and no other alternatives. As a large national company with comprehensive service offerings, they have the infrastructure to serve complex medical needs. However, documented customer service failures, coordination problems requiring BBB intervention, reports of unprofessional management, inadequate employee benefits, and corporate bureaucracy make them a risky choice.
If your priorities include responsive communication without months-long delays, professional and compassionate management, local accountability without corporate bureaucracy, transparent pricing, consistent quality, and a family-first approach, then Focus Family Care is the superior choice. We deliver clinical excellence with responsive service, professional management, local accountability, and real value.
Whether you need care for a medically complex child, home care after surgery for an adult, or support for an aging parent anywhere in Florida, Focus Family Care treats your family like our own—with responsive communication, professional management, and follow-through you can count on.
Ready to experience the Focus Family Care difference? Get started today or call us at 561-693-1311 to speak with a care coordinator who will listen, understand, and create a personalized plan just for you—with transparent pricing, responsive communication, and local accountability from day one.